FAQ

CAPSULE-OUTWATER

Which type of wash is best for my swimsuit?


Washing instructions for Lycra swimsuits are indicated on the internal labels.




Is it possible to order separate pieces?


All of our costumes are sold as a set.




Which size is right for me?


You will find a size guide under each product description.




Will I get a discount if I buy more than one product?


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CUSTOMER SERVICE

How can I change or cancel my order?


Send an email as soon as possible to ciliegina.couture.firenze@gmail.com with your order number attached so that we can modify / stop it as soon as possible. Furthermore, once the order has been shipped, it is no longer possible to change the size or cancel the order itself.




How can I contact you?


Simply send an email to ciliegina.couture.firenze@gmail.com or contact us in DM on Instagram and we will get back to you in 24 hours.




I have not received the confirmation email, what should I do?


First of all check unwanted emails, if it is not present there either contact us so that we can send it back to you as soon as possible.





SHIPMENT

Can i track my order?


Of course, enter the code in the tracking section on our web page. If you can't find your code you can always contact us.




I have not received any information regarding the tracking!


First check in unwanted emails. If you can't find it, you can contact us whenever you want.





PAYMENTS

How can I pay?


You can pay with PayPal or by credit card, all payments are made safely.




Is VAT included in the price?


Yes, all costs (including VAT) are included in the price!





RETURNS AND REFUNDS

Can I return the product if I am not satisfied?


Of course! Ordering on our site is totally safe. You can order the product, try it and return it for free within 15 days if you are not satisfied. From the moment we receive your shipment back, you will receive your payment back.




How long does it take for my money to return to my card?


As soon as we receive the package back, you will receive the purchase price back in the next 24/48 hours.





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